Delinquent Collection Procedures

Upon receipt, the Treasurer's office will send a letter advising that your account has been assigned to them for collection. Continued delinquency for any outstanding tax* or monies due to the City will require the Treasurer to initiate one or more of the forced collection procedures listed below:

• Enrollment in the DMV vehicle registration withholding program (VRWP), which will require payment of all delinquent taxes prior to renewing your state registration
• Issuance of a tax lien against your bank account or your wages earned at your place of employment
• Seizure and sale of your personal property
• A judgment rendered against you in General District Court and reported to major credit bureaus
• Attachment of your Virginia state tax refund or lottery winnings

Any delinquent action taken may result in additional costs and fees associated with collection efforts.

* Delinquent Real Estate taxes are excluded from this section, as they have their own policies and procedures. See the Real Estate section under Taxes and Other Collections.

If you have delinquent Personal Property taxes that have been turned over to our delinquent collection agency - Tax Authority Consulting Services (TACs), please see the following contact information:

Phone: (866) 951-0742; Fax: 1-804-440-1171
Online Payment: pay.taxva.com
Chat: www.taxva.com (bottom right of page)
Email: questions@taxva.com; bills@taxva.com
Mailing address: PO Box 31800, Henrico, VA 23294
Payoff: payoff@taxva.com

If your bill is covered by bankruptcy, please email us at VBBK4you@vbgov.com with your bankruptcy case number so it can be notated on your account.

Have You Received a Delinquent Collections Letter?

If you have received a delinquent collections letter from the Office of the City Treasurer, you still have several options available to remedy your account prior to forced collection action. View payment options.

• Should you have questions about your car or other personal property assessment, please call (757) 385-4487 or email persprop@vbgov.com.
• Should you have questions about your business tangible property assessment, please call (757) 385-4515 or email business@vbgov.com.

Payment Plans

The City Treasurer’s Office offers payment plans to assist taxpayers with their delinquency on personal property taxes, trustee taxes, and departmental invoices. Payment plans are only offered on delinquent accounts with significant balances. Payment plans for trustee taxes are reviewed on a case-by-case basis. 

Payment plan criteria and requirements can be found within the payment plan details document.